Vodafone Egypt- Customer Care Advisors
Description :
We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.
You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.
Apply now and join what is more than just a job
Location: Cairo- Zahraa El Maadi
Job Responsibilities:
Acts as a first point of contact with Customers to support in any inquiries
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Qualifications
Good Communication Skills
Excellent Command of the English language
Strong Commitment and Dedication
Age: Maximum 30 years
Only graduated with Bachelor Degree
Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
It is also a Plus if you have :
- Previous Experience in Customer Care
- Previous Experience in Mobile Internet and / or ADSL support.
- CCNA certification