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Summary:
- Manages the company’s customer database and analyzes data to identify trends and insights.
- Responsible for developing and implementing strategies to improve customer engagement, loyalty, and retention.
Duties & Responsibilities:
- Conducting analysis of customer problems and sending a monthly report of proposals to the direct manager.
- Respond to and resolve customer complaints quickly and efficiently.
- Contact random samples of customers to ensure the quality of service provided in the branches.
- Conduct analysis of customer opinions monthly and present them to the line manager.
- Achieve the target number of calls per day and monthly to customers.
- Submit a weekly report to the direct manager of complaints related to customers and the department or the person responsible for them.
Qualifications:
Holds a high qualification relevant to the field.
Experience from 1 to 3 years.
Excellent communication, persuasion, and negotiation skills
Organizational, management and planning skills.
Excellent people management skills.
Ability to establish and maintain effective relationships with people at all levels in a wide range of organizations.
Very good level in using MS Office.
Good level of English.