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Job Role
Handle payments for goods from customers and associated customer service activities such as returns and complaint management.
Ensure the correct and accurate processing of cash operations, including cash flow controls, check transactions, and using a cash register in a retail environment.
Duties include balancing the cash register, making changes, and processing returns.
Job Responsibilities
Carry out standard customer service activities and handle simple customer inquiries
Deliver mostly routine sales support services
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary
Respond to basic customer issues such as returns and escalate issues appropriately
Run routine aged debtor reports to support the credit control and collections process
adhering to mandatory procedures to ensure own work is undertaken to the required standards
Education
Bachelor's Degree in Commerce or Accounting.
Required Qualifications & Skills
Minimum Experience :
One year of retail experience desired
Job-specific Skills :
Friendly and positive attitude
Effective communication and customer service skills
Ability to adjust schedule, tasks, and priorities when necessary to meet business needs.
Basic math skills
Attention to detail