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About Us
Vezeeta is a single point of care for digital outpatient services, offering convenient, and unparalleled patient experiences through three key outpatient touchpoints – Doctors' Consultations, Pharmacy, and Diagnostics primarily Lab Sample Collection. Vezeeta offers a seamless digital platform to help over 10 million patients search, choose, and book their healthcare providers based on real patient reviews and ratings, live doctors’ scheduling, location, fees, and health insurance providers, from a network of over 50,000 top-rated doctors across 43 specialties. Using the app, patients can schedule appointments for in-clinic, virtual, or at-home consultations. Patients can also book a lab sample collection in less than two hours, order their medications, and schedule home deliveries in 60-mins using the pharmacy solution.
The Role
As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry.
Manage large amounts of incoming/outgoing calls promptly
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, and provide solutions and alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in an understandable way
Meet the team's qualitative and quantitative targets
Requirements
Bachelor's Degree is required.
At least 1 year of Experience in the same role.
Good Command of English.
Excellent Customer service and complaint-handling skills.
Strong communication skills, both written and verbal.
Ability to multi-task, prioritize, and manage time effectively.
Active, dynamic, and open to learning.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.