Job Description
Greet and welcome customers as soon as they arrive at the service center
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
Provide basic and accurate information in-person and via phone/email
Identifying and assessing customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives
Follow communication procedures, guidelines, and policies
Job Requirements
Max. age : 27 - 28
Proven customer support experience
V.good English language command
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively