Job PURPOSE
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers
KEY ACCOUNTABILITIES
Operational Functions
Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance
Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s
Process all the cash counter transactions accurately in accordance with the set objectives
Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault
Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual
Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs
Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports
Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance
Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to
Check counterfeit currencies, checks and identities
Reporting
Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight
Be attentive to any possible frauds and risks and provide customer feedback to direct supervision
Deviations and exceptions reporting in branch monthly exception report in a timely manner
Policies, Processes and Procedures
Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
Adhere to the bank clean desk policy
Day- to-day operations
Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work
Compliance
Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Qualifications
Bachelor’s degree of commerce, business administration, accounting or its equivlent
(0-2) Years of experience
Skills
Good command of English and Arabic languages
Communication Skills
Problem Solving Skills
Service Oriented
Process Oriented
Adept in using basic software such as office, internet and e-mail