Job description
Some careers have more impact than others
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions
We are currently seeking an experienced professional to join our team in the role of GTRF Operations Associate
Principal responsibilities
Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA
To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint
To be aware of the nature of our customer’s business and alert any unusual transactions, to Line Management
Proactively participating and leading change / transformation initiatives across the site and the bank
Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards
Ensure a high degree of accuracy in order to minimise operational risk
Work productively and professionally. Demonstrate ways to improve customer service and increase productivity
To operate Operational and FCC Controls
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply
Requirements
Letter of Gurnatees experience required
Awareness of the trade facilities and customer trade cycles
Awareness applicable to the role, of the content and application of ICC rules as related to Documentary Credits and Collections and of internal control procedures
Strong interpersonal skills
Excellent English (written and verbal) communication skills
Medium-high MS office knowledge/skills (especially Excel)
Previous experience in large scale centralized operations is desirable
Flexibility to work in time zones as required by business